Why is my video choppy?

Live Video

First, make sure you have enough bandwidth to play high quality video. If you are on a mobile device or public WiFi network, it could be due to your lack of bandwidth. If you have no problems with other related video sites (e.g. does YouTube work?), and just having problems with choppy playback it could be one of two things:

• Your Browser issue - Try refreshing your browser or closing your app and re-opening
• BallerTV issue - Although BallerTV makes best efforts to provide high quality live streams, there are certain uncontrollable circumstances where the internet provided at a venue either slows down or stops completely. We do record all games in HD quality so they can be uploaded after the game, so if for whatever reason we are unable to provide a smooth live stream during the game, rest assured that we will upload a full HD version within 10 business days.

Video Replays (not Live)

If you are having issues with choppy video replays (not Live), then this is most likely an internet issue on your end. Please make sure you have enough bandwidth to stream HD video.