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  1. BallerTV
  2. Fan Questions

Fan Questions

Click here for questions about billing, the video player and BallerTV's product offerings.

Accessing Your Video

  • FAQ: Access for new NCAA DI Compliant Event Passes and Other College Programs

Player Highlights

  • How long will it take for my Athlete Mixtape to be delivered?
  • Can I get Player Highlights for more than one game?
  • Do you offer Player Highlights?

Contact Info

  • How do I contact BallerTV?

Phone Support

  • Does BallerTV Have a Phone Number I Can Call?

Getting Started

  • How to Make Sure Recruiters See Your Game Footage
  • Finding a Video Replay on BallerTV
  • Claiming A Promo Code

Premium Membership

  • Does BallerTV offer Monthly Membership?
  • Help! I've been charged for a whole year!
  • Pricing & Premium Access
  • How Do I Download Footage of a Stream?
  • How do I cancel my premium access?

Log In Help

  • How do I reset my password?

Video Player Help

  • Where's the rest of the video?
  • Why is my video choppy?
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