Fan Questions

BallerTV App

• Does BallerTV Have a Mobile App?
• Can I Use My BallerTV Subscription on the BallerTV App?
• Do My Live Event Tickets Transfer Over to the BallerTV App?
• How Do I Log In to the BallerTV App?
• How Do I Report a Stream Issue on the BallerTV App?
• How Do I Sign Up to Use the BallerTV App?

Accessing Your Video

• FAQ: Access for new NCAA DI Compliant Event Passes and Other College Programs

Player Highlights

• How long will it take for my Custom Highlight Reel to be delivered?
• Can I get Custom Highlight Reels for more than one game?
• Do you offer Player Highlights?

Contact Info

• A Quick Guide to Getting Support at BallerTV
• Important Notice Regarding BallerTV Customer Support Phone Calls
• How do I contact BallerTV?

Phone Support

• Does BallerTV Have a Phone Number I Can Contact?

Getting Started

• Pricing & Live Stream Access
• Claiming A Promo Code
• How to Make Sure Recruiters See Your Game Footage
• Finding a Video Replay on BallerTV

Premium Membership

• How Do I Download Footage of a Stream?
• How do I cancel my premium access?

Log In Help

• How do I reset my password?

Video Player Help

• Where's the rest of the video?
• Why is my video choppy?