Submit a request
Click here for questions about billing, the video player and BallerTV's product offerings.
Accessing Your Video
FAQ: Access for new NCAA DI Compliant Event Passes and Other College Programs
How long will it take for my Player Highlights to be delivered?
Can I get Player Highlights for more than one game?
Do you offer Player Highlights?
How do I contact BallerTV?
Does BallerTV Have a Phone Number I Can Call?
How to Make Sure Recruiters See Your Game Footage
Finding a Video Replay on BallerTV
How to Tag An Athlete on a BallerTV Video
Pricing & Premium Access
How Do I Download Footage of a Stream?
Does BallerTV offer prorated refunds for annual subscriptions?
How do I cancel my premium access?
Log In Help
How do I reset my password?
Video Player Help
Where's the rest of the video?
Why is my video choppy?